The Freshdesk support portal helps facilitate issue resolution and allows users to track the progress of all tickets they have created. Not only does it make support and feature requests simpler, but it also allows for greater visibility into the process.  For a detailed walkthrough with screenshots, please see attached document.

Quick Guide to Support Ticket Creation

1. Navigate to and click Sign Up

2. Supply you full name and email address and click register

3. Check your email and click the link provided

4. Enter and reenter your desired password and click Activate and Login

5. Click New Support Ticket

6. Fill in the details requested by the ticket

7. Click Attach a file to add any relevant screenshots, videos, or data files related to the issue

8. Select the relevant file and click Open

9. With all details provided and files attached, click Submit